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PatrolEyes SC-DV10 WiFi Police Camera FAQs and Manuals

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Manufacturer: PatrolEyes

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Features and Description
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Manuals

View the PatrolEyes WiFi SC-DV10 Manual


Brochure

Patroleyes WiFi SC-DV10 Brochure

Warranty Information:

PatrolEyes Warranty

PatrolEyes Remote Support:

PatrolEyes ScreenConnect Support link

Extra Downloads

Cam Manager


FAQs

  1. My camera is not turning on or holding a charge and I've already pressed the reset button!
    • Plug your camera into a wall charger and take note of the status of the blue light. If the blue light is solid but the camera still will not hold a charge, the battery will need to be replaced. If the blue light does not come on or starts to flicker or is constantly flickering, please contact us.

  2. How do I view the files I have recorded?
    • You can view the files directly on the smartphone app through the camera's built-in WiFi, or you can view and download files through the Camera Management Software while connected to the PC via USB cable.

  3. Can the lights on the top of the unit be turned off?
    • Yes, while connected to PC, the LED lights can be turned off in the camera management software.

  4. What is the difference between high, medium and low in the video quality menu option?
    • High, medium and low are referring to the bitrate of the video. The higher the bitrate the higher the video quality. If you want to get the most battery life, setting the video quality to low will allow you to get up to 1 hour of extra battery life in certain modes.
  5. Does audio record with the video in pre-event recording mode?

    • Yes, audio and video are both recorded while in this mode but audio can be disabled.

  6. Do you have extended warranties available?

    • Yes, the camera does come with a full 1 year warranty against manufacturer defects and we do offer 2-4 year warranty options as well. Please contact us for pricing.

Firmware:

To install a firmware update on the PatrolEyes HD body camera please download the firmware from the links below.

  1. Connect your camera to your PC and login to the software and press the "Open File Explorer" button.
  2. Download the appropriate .bin file from the firmware download section below
  3. Once the .bin file has been downloaded, place the .bin file in the ROOT directory of your camera
  4. Unplug the camera from your computer, the camera should power off, turn the camera back on and the two LED lights will blink rapidly.
  5. When the LED lights on your camera turn off, turn your camera on.
  6. Your camera is now updated
  7. Version: 20170304: Pre-installed