Orders and Returns
Warranty claims, product returns, and/or incorrect orders or shipments, must be addressed as follows: Opening or installing a product from StuntCams, you agree to terms and conditions of warranties and policies of StuntCams. StuntCams must be notified within 24 hours of receipt of shipment, and prior to installation, of any damages or discrepancies to your shipment. Products will not be accepted for returns after installation, except for warranty issues as stated in our limited warranty. You must have a proof of purchase and be the original purchaser. You MUST contact StuntCams for a Return Merchandise Authorization (RMA) number to return any products. To receive return authorization, email our returns department (firstname.lastname@example.org) and you will be contacted within 24-48 hours. Once approved, you will be issued an RMA number. All returns must be packaged carefully with the RMA clearly marked on outside of package. Our quality department will determine approval/disapproval after close inspection of returned part(s). The customer is liable for product damaged in shipping due to inadequate packaging. StuntCams is not responsible for freight charges on returns. Shipment will be rejected if sent freight collected or approved warranted items will be replaced immediately with the same merchandise, or similar item of our choice. Items returned that were abused will have to be approved by our warranty department for exchange. If we no longer carry the item that was returned due to a manufacturer defect, we will send a working comparable new or refurbished item of our choice. Shipping is always non-refundable. All returns for refunds must be requested within 14 days of the actual shipping date. Returns for merchandise store credit will be allowed for up to 30 days of the shipment date, once approved by StuntCams. Purchases made directly from eBay or Amazon stores will require a positive feedback by the customers if everything by StuntCams was attempted before the return/exchange occurred.
All returns for refund are subject to a minimum 15% restocking fee. Items purchased with free shipping are subject to a minimum 20% restocking fee or 15% plus the actual cost of shipping, whichever is lowest. Items returned that were used and or abused will have to be approved by our returns department for exchange and a 15%-100% restocking fee could be assessed if the product can not be restocked as brand new. No restocking fee applies on exchanges or store credit if the merchandise has not been used. These fees apply unless the item is defective or damaged, you receive the wrong item, or the fee is prohibited by law.
All sales are final on these items
- Flash memory items (SD cards, micro SD cards, flash drives, etc)
- Custom-made or special order products
- Body-worn products that may be contaminated (e.g. headsets, in ear microphone, etc)
- One-time-use products such as:
- Activated GPS tracking devices
- Camera detectors
- RF detectors
- Bug detectors
- Covert cameras (exchanges for store credit only)
- Software & Software licenses (Once a license key is generated it cannot be returned or used on another PC)